Shipping policy
Shipping FAQs
How can I track my order?
Once your order is shipping, we'll send you a shipping confirmation email with a tracking number. Just click the number to follow your package on our tracking page and see the latest updates.
Where is my order?
Estimated delivery times include the time to print and ship your order. While we do our best to give the most accurate estimated delivery date when you check out, occasionally, some orders can take a little extra time to print with the 3rd-party printer or can take longer to deliver when in transit with the carrier.
If your order's last estimated delivery date has passed or it was marked as delivered and it hasn't shown up, sit tight for a day or two to see if the package finds its way to you.
Please contact us within 30 days of the last estimated delivery date if your order still hasn't made an appearance.
What is the return/exchange policy?
What if I entered the wrong shipping address?
If your order is still being fulfilled, you may still be able to update the address. Contact us at once so we can help rectify the situation. If the package is already out for delivery, we can't guarantee any changes. That said, sometimes the local postal service can still deliver it if the mistake is minor, like a missing apartment number. If this is the case, try reaching out to your local carrier once the parcel reaches the final-mile carrier.
What is my order that is lost in the mail?
You will need to report the lost shipment within 30 days of the estimated delivery date. If the order is considered lost by the carrier and falls within the timeframe, we'll cover the cost of reprinting and reshipping it. Sometimes the package is nearby, and the post office can help locate it.
What if the order gets damaged in the mail?
If your order arrives damaged, we’ve got your back. We want to make things right as quickly as possible. To help us resolve the issue, please follow the steps below to report the damage.
To report the issue, please reach out to us
- A clear photo showing the entire damaged item, and the box it was received in
- A full photo of the damaged item is always required to assess the issue and offer a solution. Without it, we won’t be able to proceed with a reprint or any other resolution.
- Your order number, and
- A short description of the issue.
Once we’ve received your email and reviewed the report, we’ll follow up with the next steps. If the damage qualifies, we’ll cover the reprint and shipping costs.
Four & Twenty Blackbirds Designs reserves the right to deny exchanges, returns, or refunds, including but not limited to preventing fraud, suspected fraud, or abuse. Returns valued at greater than $250(before any discounts) are subject to a restocking fee of 20.00%.